Being prepared for your first appointment will help make the process easier for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
We proudly serve pet owners at our Rochester clinic. We are dedicated to providing state-of-the-art veterinary services to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Rochester pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take care of all small domestic pets such as cats and dogs.
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Fill out our New Patient Form to bring with you.
Our experienced vets are passionate about the health of Rochester companion cats and dogs. Get in touch today to request an appointment for your pet.