Boarding for Pets in Rochester

Our Rochester veterinary team will treat your cat or dog like family and provide a home away from home while you are away with our overnight pet boarding services.

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Pet Boarding: A Typical Day

Boarding for Dogs

Before breakfast, the dogs go for a walk in our outdoor run to get some fresh air. Their kennels are cleaned, disinfected, and restocked with fresh linens while they're out in the fresh air.

We walk the dogs that stay with us on a regular basis based on their physical condition and ability.

After dinner is served, we go for one last walk before retiring for the night.

Boarding for Cats

Your cat's food will be prepared according to your specifications and their dietary requirements, ensuring that their routine is identical to that at home.

We provide daily one-on-one interaction with cats (if they desire it!), which includes play, snuggles, and pets. Litter boxes are checked, cleaned, and disinfected on a daily basis.

Additionally, we change linens daily and clean your cat's room. Our cat boarding area is separate from the dog boarding area to ensure that your cat feels comfortable and secure while staying with us.

FAQs About Pet Boarding

We're big animal lovers, and our entire staff enjoys giving our boarders the love and attention they deserve while they're here.

At Stoney Pointe Pet Hospital, you can find answers to our most frequently asked questions about pet boarding in our FAQs.

If you have further questions about boarding, please feel free to contact us!

• What accommodations and amenities do you have?

  We have everything your pet needs for a fun, relaxing, and safe stay, including the following amenities and accommodations:

  • Climate-controlled kennels
  • Comfy, cozy beds for each guest
  • Clean towels, blankets, and bowls
  • Individual space for each pet
  • Separate boarding area for cats
  • Outdoor play area
  • Daily walks
  • Grooming
  • Ample daily playtime with staff
  • Special diet accommodations
  • Additional playtime, baths, pedicure, brush out, and teeth brushing
• Is there a limit to the number of pets I can board at a time?

  If you give us enough notice, we can accommodate several animals at once at our large facility.

  We may be able to accommodate canine/canine or feline/feline family members (depending on the circumstances).

• How much does pet boarding cost?

  Boarding fees vary according to the length of stay, the pet's size, and any special requirements. Having said that, our rates are reasonable and competitive, and we invite you to contact us for a quote.

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• What time should I drop off and pick up my pet?

  Monday through Friday: 8:00 am - 11:00 am & 4:30 pm - 5:30 pm
  Saturday & Sunday:   NO weekend pick up or Drop off hours
  
  

  *Holidays are treated as Sunday hours

  Reservations are advised, especially during holidays and summer. During these times, we recommend calling 2-3 weeks in advance to ensure a spot. Please note that all holidays are treated as Sundays.

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• What should I pack for my pet?

  Food: We provide food for our guests' pets. However, you are welcome to bring enough of your pet's regular food to last the entire stay.

  Medication: If your pet takes any routine oral medication, bring it along for our staff to administer. Please note we do not offer medical boarding and cannot provide care for pets that require injectable medication, are ill, or are immobile. 

  Toys: If your pet has a special toy or two, bring them along.

• What if my pet needs to take medication?

  We will be glad to administer your pet's medications while they are with us.

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• Can I get updates about my pet during their stay?

  Yes, feel free to call us during your pet's stay for updates. If there is a problem, we will contact you via the emergency contact information you provide.

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• How should I prepare for my pet's stay?

  Each animal is different. To prepare for your pet's stay with us, we'll take the following steps to ensure that we can meet their unique needs.

  Step 1: Contact us to get started

  Call us to book, and to discuss details about your pet and your boarding needs. A member of our team will be happy to coordinate your booking.

  Please note that, due to the nature of our accommodations, we do not accept unaltered dogs. Pets must be up to date with all vaccinations and free of fleas and ticks to stay at our facility.

  Step 2: Book a trial stay

  We want to be absolutely sure that we are a good fit for your pet before an extended stay. The trial stay consists of a full day of daycare where we can take the time to assess your pet's temperament and make sure they fit in with the pack.

  Step 3: Set your pet up for success

  On the day you drop your pet off with us, there are a few steps you can take to help reduce any stress your pet may feel.

  Spend some extra time with your pet beforehand, and make sure they get some vigorous exercise so that they are feeling calm. When you arrive at our facility, stay calm, cheerful and confident during the separation.

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• What do you feed animals that don't have their own food?

  For pets that are not on a special diet, we can provide high-quality pet food that is appropriate for the size and breed of your pet. An additional fee may apply. 

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Boarding Reservations

Please fill out our boarding reservation using the form below.

Boarding Reservation Form

Pet Name *

Breed *

Age *

Pick Up & Drop Off Times

Picking up after 11am will result in a charge for the day

Monday-Friday
8am-11am, or 4:30-5:30pm

Saturday & Sunday: NO weekend pick up or drop off hours

Vaccination Requirements:

Every boarder must be up to date on all vaccinations and free of fleas at the time of boarding. If a vaccination(s) has to be administered or requires a booster it will have to be given a minimum of three days prior to boarding. If vaccinations are not up to date an exam fee may be charged and your pet may be placed in isolation at the current isolation charge. If vaccinations were given at a hospital other than Stoney Pointe Pet Hospital the records must be received PRIOR to making a reservation.

Medical Release (please select one of the following):

One of the benefits of boarding at our hospital is that veterinary care is available should the need arise.

Please perform whatever services and treatments the doctor deems necessary for the best care of my pet. It is not necessary to contact me prior to these services/treatments. I accept full responsibility for additional costs incurred in the medical treatment of my pet.

-OR-

We will call the emergency number listed below regarding your pet’s symptoms, treatment options. In the event that I am unavailable:

I elect minimal treatment for my pet to prevent life-threatening concerns. I understand that minimal treatment can include oxygen, IV fluids, or intensive care treatments. I agree to be fully financially responsible.

I decline treatment for my pet without my permission. I understand that if I am unavailable and my pets life is threatened no treatment will be performed (Do Not Resuscitate).

Fleas

All pets are checked for fleas upon arrival. However, it is recommended that all pets be on a reputable flea preventative. If my pet is found to have fleas upon arrival he/she will be put into an isolation kennel and treated at my cost. *

I Agree

Diarrhea:

It is not uncommon for a pet to have diarrhea due to stress. If this happens to my pet I *

Accept treatment using an antibiotic called Metronidizole.

Decline treatment using an antibiotic called Metronidizole.

Additional Services:

I understand that all requested services are an additional cost. This includes but is not limited to vaccines, additional playtimes or walks, medications administered, baths, pedicures, etc. *

I agree

Medical Conditions:

If your pet has a medical condition, PLEASE, discuss with our staff prior to scheduling boarding.

I understand that the boarding facility at Stoney Pointe is unable to board my pet if its medical condition requires medical staff to care for it. This includes but is not limited to pets that require injections, harnessing to walk outside, bladder expression, etc. *

I agree

Pet Behavior:

I understand my pet will not be able to board if he/she cannot be handled by the staff. If there is any question about how my pet will react with the environment and staff, I can request a meet and greet prior to boarding. I attest that my pet has not had a problem with boarding or people in the past. *

I agree

Tell us about your pet:

How would you explain your pet’s personality? (EX. Anxious, shy, vocal, has frequent accidents, protective of food or toys, nervous with touch, dog reactive) *

Has your pet ever been aggressive to other pets or to people? If yes please explain: *

Does your pet have any dietary restrictions or allergies? *

Can your pet have treats? *

Does your pet have any medical conditions? If yes please list *

Please list any medications and their doses that your pet is on:

I HAVE CAREFULLY READ THIS AGREEMENT AND FULLY UNDERSTAND ITS CONTENTS. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT BETWEEN Stoney Pointe Animal Health Centre AND MYSELF. I HAVE SIGNED IT OF MY OWN FREE WILL. I am 18 years of age or older. I understand the rate schedule and agree that all fees are due and payable when I drop off or pick up my pet(s). I understand that this establishment is not a 24 hour facility and there will be times my pet is left without direct supervision. It is understood that all provisions of this contract shall be binding upon both parties for this visit and for all subsequent visits.

Owners Name *

Emergency Phone Number *

Date *

In the event I am unavailable at my Emergency contact number, I authorize the person(s) listed below to speak on behalf of my pet’s care and myself. I attest they are at least 18 years of age.

Additional Emergency Contact Numbers:

Name

Phone Number

Name

Phone Number

Name

Phone Number

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